Have you ever had those sleepless nights where you kept tossing and turning about how you might get chargebacks? No? Well maybe you should.
Chargebacks can cost companies thousands of dollars in revenue. Contract Genie grants you the ability to play back Mabel's voice to her (and her credit card company) so she can hear it for herself that she agreed to be charged for the product or service in question. We aren't Contract Sandman, but our service will let you rest easy.
Everyone has a disgruntled customer now and again who is absolutely positive that your company promised her something that you know you didn't. We don't have a time machine (yet), but we do have the next best thing. We will retrieve and play the past recording of the conversation your displeased consumer had with the sales representative originally. This is on the phone, live, with the rep they are screaming at in the present. Think of it as drawing from our well of tranquility.
Any good business owner or manager wants to make sure that their staff is performing up to expectations. Are they adhering to your scripts correctly? Are they always including the disclaimers? Do they sound inebriated? While we aren't here to judge what drinks you allow in your office, it's always nice to do a little quality control. With us, you can listen to the recordings of every call your people were on to assess performance individually. You'll thank us later when you figure out what's really in Dave's water bottle.
What no one wants in any facet of life is more stress. Contract Genie alleviates anxiety and hassle with our recording system.
When it comes to interactive voice recordings, if you can dream it, we can make it.
No one likes to be on hold for "the next available representative". You want to have an overflow queue for call backs when your agents are swamped? Done. We'll get them called back. No more missed business opportunities.
You can call your bank on your phone and enter your card or account number in and you hear a menu, right? It can tell you your balance or even let you make payments. We do that.
Do you need a way for customers to be able to call in and be recognized by a specific string of digits they enter to link up with your database? We suggest you start brainstorming, or call our brainstorming department.
You have the data and the ideas – we have the programmers that make it happen.
If there's anything better in this world than getting a machine to do work you'd ordinarily pay exponentially more for a human to do, we'd like to know. No, really.
Imagine a technology where you didn't have to pay an employee to pound away at the phone all day to make collection (or reminder) calls to customers who are probably going to dodge them anyway. Imagine for a moment that those employees could, in fact, receive phone calls from people who wanted to talk to them. Are you imagining it? Our outbound recorded calls will tell your customers how much they need to pay or tell them what they need to do. If the customers are so inclined, by the press of a button they will be transferred to your live agents.
And maybe you want to take it a step further. With the same system, your customers can easily pay over the phone if we call them, or they can call in to the automated system. Significantly less manual outgoing calls, therefore less overhead, means more money for you.